Pay Monthly
Mobile Terms

General

1. We have a range of Pay Monthly Plans. For details of the specific rates, allowances and other services that apply to your particular plan, sign into Customer Zone or see our website.

2. This Agreement will start on the date you purchase a Pay Monthly Plan.

3. If you terminate, transfer or change your Plan before the term ends, you must pay the applicable early termination Charge or Plan transfer fee.

Allowances and 'out-of-bundle' rates

1. If you have a Pay Monthly Plan, you will have a set bundle of allowances for data, minutes, and text messages ("TXTs"), including any additional benefits you select ("Add-Ons").

2. For use of services that are not covered by your allowances, see current and retired Plan rates.

3. References to "minutes" and "TXTs" in your Plan mean standard person-to-person calls and TXTs to standard local and mobile numbers. Any non-standard, premium or special numbers (for example 0900, 018, voicemail, MMS, audio conference services, short code, satellite +6114 numbers and 026 pager numbers) are excluded.

4. Our mobile service is for personal use and is not for multiple simultaneous calling, re-supply or re-selling, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using your SIM card in any other device), Cellular Trunking Units (CTUs or simboxes), spamming, scamming, phishing, or any other activity that Ping considers to be non-standard usage. 

Porting

1. If you wish to port a phone number to Ping, you agree and acknowledge that:

   1. You are the account holder for (or authorised representative of) the relevant phone number.

   2. Porting the number means you will no longer receive service from your current telecommunication service provider. You may have outstanding obligations to that telecommunications service provider such as porting or early termination Charges, and it is your responsibility to discharge these obligations.

   3. You will be responsible for all costs associated with porting the phone number.

   4. Services provided by your current telecommunication provider may not be available at Ping.

   5. Ping Broadband may in its discretion refuse to port the listed number for any reason including, for example, if it believes your purpose is fraudulent.

   6. Ping Broadband will not be liable to you for any direct or indirect loss or damage resulting from failure or delay in the porting process.

   7. You expressly authorise the listed phone number to be ported to Ping.

Mobile Data

1. For our 12-month minimum term contracts, early termination Charges and Plan transfer fees apply.

2. Usage is measured in 10KB blocks, rounded upwards at the end of a data session or every 20 minutes, whichever comes first, with a minimum 10KB Charge. Usage outside of your data bundle allocation is charged at a per MB rate as specified in the relevant mobile data pricing Plan.

Calling Rates

1. Some calls such as calls to 123 and other service numbers for other Network Operators may be charged at higher rates than those included in your Plan. It is your responsibility to check the applicable rate. Calls are charged at the rate which is applicable when the call is started. There is a one-minute minimum charge for calls. All calls are rounded up and charged by the minute (e.g. if your call was for 1 minute and 40 seconds, you will be charged for 2 minutes). If you call a 0900, calling card access number, audio conference or any other special number you will be charged additional rates as published by the relevant service provider. For voicemail, we may limit the number and duration of messages that can be left on your voicemail service.

2. For text messages, a single text message has a limit of 160 standard characters. If you go over this, most devices will break the message into segments with a maximum length of 153 standard characters. You are then charged your text message rate for each segment sent. Some character sets, such as non-English language keyboards, such as emojis and emoticons, have a 70 character limit per text message and 67 characters per segment. If your message contains special characters, such as emojis, your device may send it as a picture message, or as multiple text messages. If this happens, you’ll be charged for each of those text messages or picture messages. Some devices will also convert long text messages which only contain standard characters to picture messages and you will be charged accordingly.

SIM card

1. You are responsible for all Charges and for calls made using the SIM card issued to you until we deactivate the SIM card. Removing the SIM card from your mobile device will not deactivate the SIM card. The SIM card can only be used for Mobile Services and must not be used in machine-to-machine equipment.

2. To prevent others from using your mobile device if it is lost or stolen we recommend you set up a PIN number on your SIM card. If it is entered incorrectly three times in a row, you will need the PUK code, which you can get by answering security questions in the desktop version of the app. Incorrect entry of the PUK code more than seven times will permanently destroy the SIM card and you will need to purchase a new SIM card.

3. If your mobile device or SIM card is lost or stolen, you must contact Customer Services immediately so that we can prevent the mobile services from being used, as you will charged for services used up until the time you let us know about the loss or theft.

Mobile Coverage and Services

1. Coverage and Mobile Services can be adversely affected by radio interference, atmospheric conditions, geographic factors, Network congestion, maintenance, outages on other networks and provider sites, your mobile device, or other operational and technical difficulties which means that you may not receive some or all of the Mobile Services in certain areas or at certain times.

2. We may use traffic management policies at any time, including where doing so will improve the overall performance among our customers.

3. Voice messaging is part of the Mobile Services we provide. You are responsible for changing the PIN from the present number and setting your own PIN for the Voicemail service. You are responsible for all access into and out of the Voicemail service. We may limit the number and duration of messages that can be left on your Voicemail service. You are also responsible for setting your own password for access to any email services made available to you through the Mobile Services.

4. We do not support third party Voice over Internet Protocol (“VoIP”) and we can provide no assurance that currently available access levels may be maintained.

Using your Service outside NZ
Daily Roaming

1. On eligible Pay Monthly Plans, you can use your Plan’s allowances when travelling in selected countries, for a daily fee (in addition to your monthly Plan Charge). We call this “Daily Roaming”.

2. Daily Roaming lets you use your allowances to call or TXT local numbers in the Daily Roaming country you are in, or local numbers in New Zealand and Australia. Calls and TXTs to any other destination will be treated as international calls or TXTs, and all other activity will be charged at your standard Plan rates as if you had made the call or TXT from within New Zealand.

3. If you exceed your allowances, you will be charged at your standard rates as if you were in NZ. If you use up your monthly data allowance while you’re overseas you will be given the option to purchase another bundle of allowances.

4. The Daily Roaming Charge is only applied each day that you use your device in the Daily Roaming Countries. A “day” is 00:00 to 23:59 NZ time, not the day of the local country you are travelling in. If you travel to another Daily Roaming Country in the same day you'll only be charged the daily Charge once for that one day that you use your device.

5. The Daily Roaming Charge will be triggered when you make a call (including a call to voicemail), receive a call, send a TXT, or use mobile data. This includes any data used by your mobile or data device, including email and any data used by apps on your mobile or data device.

6. The Daily Roaming Charge is applied per device. If you are in a Daily Roaming Country and use both your phone and tablet (which are connected to an eligible Plan) you will be charged a Daily Roaming fee for both devices.

7. Daily Roaming is only available to customers who are normally residents in New Zealand and can only be used in Daily Roaming countries for a maximum of 90 consecutive days at a time.
   
   Roaming Charges

8. GST is charged at 0% for all roaming usage. If Ping is unable to assess whether you are in or out of New Zealand, which may be the case with some in-flight roaming, GST will be charged as required by law.

9. There may be delays in Ping receiving notice from overseas carriers of charges to be billed to you. This does not affect Ping's right to charge you or receive payment from you.

Security

1. You must keep your mobile device and SIM card secure at all times. We recommend that you use a PIN and other access code features provided with your mobile device, the SIM card or the Mobile Services to ensure that only you are able to access and use the Mobile Services.

2. If your mobile device or SIM card is lost or stolen, you must contact Customer Services immediately so that we can prevent the Mobile Services from being used. We may charge you a replacement fee for a new SIM card.

3. We will not be responsible for any loss you suffer as a result of the loss, theft, damage to, or unauthorised use of your mobile device or SIM card.

4. Some services are available via the internet or other systems operated by third parties and, although we will try to maintain the security of information, we cannot guarantee that information you receive or supply when using the service will be secure at all times. You acknowledge that we are unable to exercise control over, and make no representations or warranties concerning, the security or content of information passing over our Network, any systems operated by third parties and the internet.

Support Charges

1. We may charge you for technical support and administration services (such as, device tutorials, personalisation of device settings, and processing of bill payments made by credit/debit card online or in-person).

Accessing Emergency Services

1. If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.​

2. Remember, 111 is for emergencies only. Only call 111 if you need immediate help from one of these emergency services. ​

3. When you call emergency services on your phone, a report is automatically sent to them with important information. This includes your phone number, location information and IMSI (an identifier of your phone on our network).​