General Terms and Conditions for Consumer

Last updated August 15, 2024

Terms and Conditions for Consumer

Capitalised terms have the meaning given to those terms in the glossary at the bottom of this page.


Agreement
The Consumer Terms between us and you, which are made up of the General Terms and Specific Consumer Terms.

Charges
Any charges for the Services (including those set out in the Plan terms) which may include: the monthly charge for your Plan; any fees; any taxes, levies, or government charges relating to our Services; and any charges for ancillary services.

Consumer Terms
Made up of these General Consumer Terms and the Specific Consumer Terms.

Early Termination Charges
The Charge that applies if you agree to take a Plan for a fixed length of time and you cancel your Plan before the end of that term.

Equipment
Equipment used to provide Services to you, (e.g. a mobile device, a SIM card for Mobile Services, a modem etc.)

General Consumer Terms
Refers to these terms, which apply to the Services we provide when you use a consumer Plan.

Network
The communication systems we use to provide the Services.

Network Operator
Us and any third party with which we have entered into an arrangement which provides for the passing of communications between us and that third party or an arrangement to resell wholesale services.

Plan
The bundle of entitlements for the Services you have selected and which we provide to you. This is your Pay Monthly or Prepay mobile Plan or your Broadband Plan. 

Services
Ping Broadband Limited's consumer mobile, broadband and landline phone services (excluding any business, corporate or government services) and any other consumer services that we or our agents may provide you.

Specific Terms
Our Mobile Terms, Broadband and Home Phone Terms, Pay Monthly Mobile Terms.  There will be a set that applies to you specifically, depending on which of these Services you use.